ITSM & help desk
Project integration
Jira
Nova connects access governance with your Jira: the ticket bridge is delivered as an integration project and records requests, approvals, and provisioning actions where your IT operations already work.
Capabilities
What the Jira project integration covers
Issues from requests
Automatically create Jira issues for approved access requests, so your service process stays unchanged.
Ticket reference
Attach a ticket reference to provisioning actions, making every entitlement change traceable in your ITSM.
Follow-up tasks as tickets
Hand off manual follow-up tasks from joiner and leaver processes as tickets to the right teams.
Recording recertification
Record recertification decisions that require follow-up work as issues.
Scoped in the project
Issue types and target projects are defined together during the project.
Technology and process
Integration and identity lifecycle
Technical integration
The ticket bridge is implemented as a Nova plugin and talks to your Jira instance's REST API; authentication follows the conventions of your environment.
In the identity lifecycle
Joiner, mover, and leaver events can trigger tickets for manual follow-up work; requests and recertification results leave a documented trail in Jira.
More in the catalog
Related integrations
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Next step
Ask your questions live on the system.
30 minutes via video call on the demo system: you name your use cases, we show the relevant functions.
Request a demoWhat happens next
- ReplyWe usually get back to you on the same working day and agree a date with you.
- PreparationWe prepare the demo around the topics you name.
- 30 minutes via video callLive on the demo system with fictitious data: you ask, we show the relevant views.