ITSM & help desk
Project integration
TOPdesk
Nova records access requests and provisioning actions in TOPdesk: the ticket bridge is built as an integration project and fits into your existing incident and change processes.
Capabilities
What the TOPdesk project integration covers
Incidents and changes
Create incidents or changes in TOPdesk for approved requests, matching your process model.
Linked records
Link every entitlement change in Nova to a TOPdesk ticket for end-to-end traceability.
Service desk tasks
Hand manual tasks from onboarding and offboarding processes to the service desk.
Audits from one source
Answer audit questions from one place: Nova's log and the TOPdesk ticket reference each other.
Scoped in the project
Scope and ticket types of the bridge are defined together at the start of the project.
Technology and process
Integration and identity lifecycle
Technical integration
TOPdesk offers an open, well-documented REST API; the bridge is implemented on it as a Nova plugin. Authentication and permissions follow the standards of your TOPdesk environment.
In the identity lifecycle
Lifecycle events from Nova can open tickets for manual follow-up; access requests and recertification outcomes are documented as TOPdesk records alongside Nova's own audit log.
More in the catalog
Related integrations
All product names, logos and brands mentioned are property of their respective owners. They are referenced solely to describe compatibility and do not imply any partnership or endorsement.
Next step
Ask your questions live on the system.
30 minutes via video call on the demo system: you name your use cases, we show the relevant functions.
Request a demoWhat happens next
- ReplyWe usually get back to you on the same working day and agree a date with you.
- PreparationWe prepare the demo around the topics you name.
- 30 minutes via video callLive on the demo system with fictitious data: you ask, we show the relevant views.