ITSM & help desk
Project integration
ServiceDesk Plus
Nova brings approval and provisioning events into ServiceDesk Plus as tickets: delivered as an integration project and embedded in your existing service processes.
Capabilities
What the ServiceDesk Plus project integration covers
Records from requests
Document access requests from Nova as tickets in ServiceDesk Plus.
Ticket reference
Make entitlement changes traceable with a ticket reference, without duplicate data entry.
Service desk tasks
Connect onboarding and offboarding processes with tasks for the service desk.
Recertification follow-up
Forward recertification results that need follow-up as tickets.
Scoped in the project
Ticket categories and triggers are defined together during the project.
Technology and process
Integration and identity lifecycle
Technical integration
ManageEngine ServiceDesk Plus provides a documented REST API; the ticket bridge connects to it as a Nova plugin. Authentication uses technical credentials for your instance.
In the identity lifecycle
Joiner, mover, and leaver processes can generate service desk tasks; requests and recertification results are mirrored as tickets so both systems stay consistent.
More in the catalog
Related integrations
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Next step
Ask your questions live on the system.
30 minutes via video call on the demo system: you name your use cases, we show the relevant functions.
Request a demoWhat happens next
- ReplyWe usually get back to you on the same working day and agree a date with you.
- PreparationWe prepare the demo around the topics you name.
- 30 minutes via video callLive on the demo system with fictitious data: you ask, we show the relevant views.